Frequently asked questions
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What is Shannon Share Cloud?+−
An all-in-one cloud content platform where you create, store, edit, convert, host, stream and share every kind of file. It combines a drive, a media studio, a host and a delivery network in one place.
Who runs Shannon Share Cloud?+−
Shannon Share Cloud is a Ryan Satellite company and part of the official Ryan Satellite portfolio of affiliated brands.
What kind of files can I upload?+−
Images, video, audio, documents, archives, code and general files. Media types unlock the matching studio tools automatically.
Can I edit files after uploading?+−
Yes. Images can be resized, cropped, converted, compressed and watermarked; video can be converted, compressed, trimmed and thumbnailed; audio can be converted, trimmed and re-tagged; PDFs can be merged, split and compressed.
What happens when I delete a file?+−
It goes to trash first so it can be restored. Permanent deletion is a separate, explicit action.
Are my uploads public by default?+−
No. Everything is private until you choose to share it. Public visibility is always an explicit action you take.
Can I protect or expire a share link?+−
Yes. Share links support passwords, expiry dates and revocation, so access can be pulled back at any time.
Can I embed my media on another website?+−
Yes. Public media pages provide direct links, embed codes and QR codes for images, video and audio.
What is Ava Cloud?+−
Ava Cloud is the AI assistant built into the platform. She understands Shannon Share Cloud specifically and helps you find, organise, convert and share files by text or by voice.
Can Ava act on my files?+−
Ava guides and explains today. Direct file actions on your account arrive with the workspace release, and she always confirms before anything destructive.
How is my content protected?+−
Encryption in transit, private-by-default storage, scoped access rules, malware scanning on upload and revocable share links.
Will my private files show up in search engines?+−
No. Private files are never indexed, and private areas of the platform carry noindex protections.
How do I contact a human?+−
Open a support ticket from the Support page or email support@shannonsharecloud.com. That is the only official address we use.
Will other users see my email address?+−
Never. Email addresses are hidden from other users and masked wherever a contact needs to be displayed. Only teammates you actively collaborate with can see each other.
How much does it cost?+−
Plan tiers and limits are being finalised. We will not publish invented numbers — the Pricing page explains exactly what is confirmed and what is still being decided.