Terms & Conditions

1. Your account

You must give accurate information when you sign up and keep your password private. You are responsible for everything that happens under your account. Tell us immediately at support@shannonsharecloud.com if you believe someone else has access.

2. Your content stays yours

You keep full ownership of everything you upload. You grant us only the limited licence we need to store, transcode, cache and deliver your files so the service works — for example generating thumbnails, streaming renditions and CDN copies. We do not sell your content, use it to train models, or share it with advertisers.

3. Acceptable use

• No content you do not have the right to store or distribute.
• No malware, phishing, or material that attacks other systems.
• No child sexual abuse material, incitement to violence, or unlawful content.
• No using the platform as a raw bandwidth relay for hotlinked third-party files.
• No attempt to bypass plan limits, rate limits, or another account's permissions.

We may suspend or remove content that clearly breaks these rules, and we will tell you why whenever the law allows us to.

4. Plans, trials and payment

The Free plan is free forever within its limits. Paid plans begin with a three-day free trial; unless you cancel before it ends, the plan renews at the advertised price for the cycle you chose. Payments are processed by Pesepay — we never store card details. Prices are in United States dollars unless stated otherwise.

5. Refunds

If a paid plan is charged in error, or the service is materially unavailable for a sustained period, contact support@shannonsharecloud.com within 14 days and we will refund the affected period. Trials exist precisely so you can decide before paying.

6. Partner API

API keys are issued to a named account and must not be shared or resold. Each request must carry a valid key id, secret and authorization code. We may rate limit, suspend or revoke a key that is abused, leaked, or used outside its scope. Volume beyond your plan is billed or throttled, at our discretion, after we notify you.

7. Availability

We work hard for high availability and publish live figures on our status page, but the service is provided "as is" on non-Enterprise plans. Enterprise agreements may include a contracted service level.

8. Termination

You can close your account at any time; we permanently delete your files within 30 days of a deletion request. We may close an account that repeatedly breaches these terms, and we will give you a reasonable chance to export your data unless the law prevents it.

9. Changes

If we change these terms materially we will notify signed-in users in the app and by email at least 14 days before the change takes effect.

10. Contact

Questions about these terms? Write to support@shannonsharecloud.com.